We want our clients to feel confident and in control of their transaction. Our guarantees ensure that making the right decision is an easy decision.

– The Brandow Group

Guaranteed Buyer Feedback

Buying feedback can feel like a mystery when showings come and go without any offers. Sometimes it’s the layout. Sometimes it’s the location. Once in a while, it’s an overly curious neighbour who takes people-watching a little too seriously. Other times, it’s something small that can be fixed with a bit of touch-up or fresh paint.

Our Buyer Feedback Guarantee is there to take the guesswork out of all of this. We reach out to every showing agent by phone, email, and text so we can get a clear sense of how the visit went. If their clients aren’t interested, we do our best to learn why and whether a simple adjustment could make a difference.

Since we can’t make anyone respond, our promise is straightforward. We will reach out through all three channels for seven full days after each showing. (After that, continuing to call and message would start to feel a little over the top, and no one responds well to that.) And we will keep you posted every step of the way.

Easy Cancellation Guarantee

You’ve done the research, met with agents, asked solid questions, and signed the listing paperwork. It’s an exciting moment.

Then the listing goes live, and the experience isn’t what you were promised.

The “full marketing package” turns out to be a handful of crooked phone photos.
The agent who assured you they’d stay in touch suddenly goes quiet.
You ask to be released from the agreement, but they refuse and insist you stay locked in for the full 90 to 120 days.

We’ve seen situations like this.

Our approach is simple. When you list with us, you’ll never feel stuck. If you’re unhappy with the service you’re receiving, just let us know, and we’ll cancel the agreement within twenty-four hours.

There’s one reasonable exception: The contract can’t be cancelled in order to sell privately to someone who viewed the home while it was listed with us. Everything else is completely flexible.

Fair enough?

Seller Optimization System (SOS)

Most people feel far more excited about hunting for their next home than tackling everything involved in getting their current one ready to sell. Cleaning, decluttering, small repairs, hauling things to the dump, packing boxes… it can feel endless and completely exhausting.

That’s why we stay with you from the very first step to the very last. We don’t simply list your home. We help you prepare it, present it, and move forward with confidence.

Our SOS Guarantee includes:

• Connections to the BEST professionals in the business, all coordinated by us. 
• Consulting on which renovations to do and which ones NOT to do. 
• Moving Boxes to get you started 
• Offsite storage rental
• Garbage/Item removal 
• Cleaning: windows inside & out
• Access to excellent contractors and, if needed, a loan to pay them to complete repairs.
• Staging consultation and, if needed, full staging 
• Connections to professional moving companies
• Communication and after-sale service. We’ll make sure we’re around to help after the sale is complete
• Lifetime access to our VIP forever-client services. This includes invitations to free events, newsletter updates, and valuable resources/connections.  

*Some services depend on the commission structure and require a separate agreement with specific terms.

Examples include:

• Full Staging 
• Loans for renovations
• House cleaning 
• Off-site storage rental